All Pumps (used or unused) must be shipped back to us within the 4-day return guaranty—starting from the day it was delivered to customer. All accessories (used or unused) that came with the pump must be included with it (when returned) otherwise their value will be deducted from the amount being refunded. All items/accessories to be returned within the 4-day return guaranty must be unused and unopened due to the personal nature of these items. They are non-returnable if the hygienic seal has been broken. Contact us to arrange the return.
e.g. All 1-2 days business days shipping orders will be processed on the same business day if the order is placed Monday-Friday between 8am-12pm (Eastern time).
* For all other orders please allows us at least 24 business hours to process your order.
e.g 2-3/5-7 Business days shipping are NOT guaranteed on expected days by USPS.
e.g. Signature is required upon delivery for all orders above $100.00
We do NOT accept international credit cards or gift card. Please do NOT enter international credit cards or gift card because your account will be charged but you will not receive the product. Spectra Baby USA does NOT sell, ship or warranty pumps in or out of Canada. Not authorized for sale in Canada.
*1-2 days Priority Mail Express (Note: Some restrictions may apply for more information please visit www.usps.com)
*The Postal Service does not provide a money-back guarantee if items sent via Priority Mail fail to arrive by the scheduled delivery date.
*Note: Deliveries may take longer–up to 40 days for APO, FPO, or DPO addresses.
If you have an emergency situation with your pumps, don’t worry! We will stay on top of monitoring those situations, and we’ll respond as soon as possible. For other needs, we’ll reply when we return on Tuesday morning. If you have any questions, please send us a message.