Contact

Get in Touch

Every Spectra breast pump comes with a promise: we’ll be there for you, every step of the way. We’re fellow moms who understand a mother’s journey, and caring lactation consultants who are ready and willing to help. Whether you have questions about pumping, breastfeeding, or simply caring for your baby, we’re here—just a click or a call away. Customer service is open from 8:30 am – 4:30 pm EST Monday through Friday.

Additional Contacts

CUSTOMER SERVICE:

customerservice@spectrababyusa.com

WHOLESALE REQUESTS:

orders@spectrababyusa.com

RETAIL REQUESTS:

retail@spectrababyusa.com

MEDIA/PRESS:

marketing@spectrababyusa.com

PHONE:

(855) 446-6622 US Toll-Free

(954) 652-1843 International Inquiries

FAX:

(954) 206-0335

ADDRESS:

2180 SW 71st Terrace, Davie, FL 33317

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Shipping Information

All Pumps (used or unused) must be shipped back to us within the 4-day return guaranty—starting from the day it was delivered to a customer. All accessories (used or unused) that came with the pump must be included with it (when returned) otherwise their value will be deducted from the amount being refunded. All items/accessories to be returned within the 4-day return guaranty must be unused and unopened due to the personal nature of these items. They are non-returnable if the hygienic seal has been broken. Contact us to arrange the return.

e.g. ALL 1-2 deliveries will require a signature for release. 

*1-2 days Priority Mail Express (Note: Some restrictions may apply for more information please visit www.usps.com/www.ups.com)

*Please allows us at least 24 business hours to process your order.
e.g 2-3bussines days or Standard shipping are NOT guaranteed on expected days by USPS. (For more information please visit www.usps.com/www.ups.com)

Expedited shipping is not available for shipments to Hawaii, Alaska, U.S. Territories, PO Boxes, or Military APO/FPO addresses. Please allow additional time for orders shipped to these addresses.

e.g. Signature is required upon delivery for all orders above $100.00

*A refund will be processed deducting shipping charge. For any attempt to delivery, return to sender or refuse packed. 

We do NOT accept international credit cards or gift card. Please do NOT enter international credit cards or gift card because your account will be charged but you will not receive the product.  Spectra Baby USA does NOT sell, ship or warranty pumps in or out of Canada.  Not authorized for sale in Canada.


*The Postal Service does not provide a money-back guarantee if items sent via Priority Mail fail to arrive by the scheduled delivery date.

*Note: Deliveries may take longer–up to 40 days for APO, FPO, or DPO addresses.