Careers

IBCLC Engagement Coordinator

Spectra Baby USA is looking for an International Board Certified Lactation Consultant (IBCLC)

The ideal candidate will develop relationships with our lactation moms by providing them with product knowledge and lactation procedures. The candidate will create original text and video content for our lactation webinar, responding live to Questions and Answers session. In addition, the candidate will work with the broader internal Marketing and Customer Support team as well as external partner organizations to manage our company image across the web.

What does an IBCLC Engagement Coordinator Do?

As an IBCLC Engagement Coordinator, you will work with the broader internal team as well as external partner organizations to develop original content for training across multiple channels (IE. Email, LinkedIn, Twitter…) and suggest creative ways to attract more customers and promote our brand. Manage social media engagement across all platforms – answering questions, showing encouragement and support to moms.

Job Responsibilities Include:

  • Manage blog – editing, finding Manage IBCLC program and send weekly/monthly report of progress
  • Add blog topics to the spreadsheet
  • Do live Q&A videos once a week – come up with a topic for each week and answer questions live
  • Manage Spectra Mom Facebook Groups by engaging feedback, asking questions, sharing new information and much more.
  • Track industry articles to place in the spreadsheet
  • Send all videos to Spectra
  • Collaborate with other teams, like marketing, sales and customer service to ensure brand consistency.
  • Monitor SEO and web traffic metrics, setting specific objectives and reporting on ROI.
  • Researching audience preferences and discover current trends.
  • Stay up-to-date with current technologies and trends in social media, design tools, and applications
  • This position is in-house., full or part-time. Great people skills, experience teaching and presenting to moms/ other lactation consultants, experience on social media and increasing traffic.
  • Writing articles on our blog.
  • In charge of the Company’s Lactation Class program
  • Able to do in services for new accounts presenting our pumps

Requirements:

  • Excellent communication skills
  • Ability to deliver creative content (text, image, and video)
  • Excellent copywriting skills
  • Familiarity with web design
  • Analytical and multitasking skills

To Apply, email hr@spectrababyusa.com with your resume and cover letter.

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Shipping Information

All Pumps (used or unused) must be shipped back to us within the 4-day return guaranty—starting from the day it was delivered to a customer. All accessories (used or unused) that came with the pump must be included with it (when returned) otherwise their value will be deducted from the amount being refunded. All items/accessories to be returned within the 4-day return guaranty must be unused and unopened due to the personal nature of these items. They are non-returnable if the hygienic seal has been broken. Contact us to arrange the return.

e.g. ALL 1-2 deliveries will require a signature for release. 

*1-2 days Priority Mail Express (Note: Some restrictions may apply for more information please visit www.usps.com/www.ups.com)

*Please allows us at least 24 business hours to process your order.
e.g 2-3bussines days or Standard shipping are NOT guaranteed on expected days by USPS. (For more information please visit www.usps.com/www.ups.com)

Expedited shipping is not available for shipments to Hawaii, Alaska, U.S. Territories, PO Boxes, or Military APO/FPO addresses. Please allow additional time for orders shipped to these addresses.

e.g. Signature is required upon delivery for all orders above $100.00

*A refund will be processed deducting shipping charge. For any attempt to delivery, return to sender or refuse packed. 

We do NOT accept international credit cards or gift card. Please do NOT enter international credit cards or gift card because your account will be charged but you will not receive the product.  Spectra Baby USA does NOT sell, ship or warranty pumps in or out of Canada.  Not authorized for sale in Canada.


*The Postal Service does not provide a money-back guarantee if items sent via Priority Mail fail to arrive by the scheduled delivery date.

*Note: Deliveries may take longer–up to 40 days for APO, FPO, or DPO addresses.

 

2018 Holiday Shipping Deadlines & Hours

Spectra Holiday Shipping Deadlines

We know how important it is to get your order on time during the holiday season.  Please note our Holiday Shipping Deadlines

FedEx Ground Standard Shipping – Place order by December 14

FedEx 2 Day – Place order by December 20

*Please allow for 24 hours for processing your order*

Spectra Baby USA will be closed at 1 PM EST Monday 12/24 in observance of Christmas.  We will resume regular business on Wednesday 12/26 at 8 AM EST. We apologize for any inconvenience.

Orders placed after 10 AM EST on December 24th will be processed on December 26th.

During this time, if you have an emergency, please contact us through our Facebook private messages and we will do our best to get to you within 48 hours. If this is a health emergency, please call 911.