All Pumps (used or unused) must be shipped back to us within the 4-day return guaranty—starting from the day it was delivered to a customer. All accessories (used or unused) that came with the pump must be included with it (when returned) otherwise their value will be deducted from the amount being refunded. All items/accessories to be returned within the 4-day return guaranty must be unused and unopened due to the personal nature of these items. They are non-returnable if the hygienic seal has been broken. Contact us to arrange the return.
e.g. ALL 1-2 deliveries will require a signature for release.
*1-2 days Priority Mail Express (Note: Some restrictions may apply for more information please visit www.usps.com/www.ups.com)
*Please allows us at least 24 business hours to process your order.
e.g 2-3bussines days or Standard shipping are NOT guaranteed on expected days by USPS. (For more information please visit www.usps.com/www.ups.com)
Expedited shipping is not available for shipments to Hawaii, Alaska, U.S. Territories, PO Boxes, or Military APO/FPO addresses. Please allow additional time for orders shipped to these addresses.
e.g. Signature is required upon delivery for all orders above $100.00
*A refund will be processed deducting shipping charge. For any attempt to delivery, return to sender or refuse packed.
We do NOT accept international credit cards or gift card. Please do NOT enter international credit cards or gift card because your account will be charged but you will not receive the product. Spectra Baby USA does NOT sell, ship or warranty pumps in or out of Canada. Not authorized for sale in Canada.
*The Postal Service does not provide a money-back guarantee if items sent via Priority Mail fail to arrive by the scheduled delivery date.
*Note: Deliveries may take longer–up to 40 days for APO, FPO, or DPO addresses.
We know how important it is to get your order on time during the holiday season. Please note our Holiday Shipping Deadlines
FedEx Ground Standard Shipping – Place order by December 14
FedEx 2 Day – Place order by December 20
*Please allow for 24 hours for processing your order*
Spectra Baby USA will be closed at 1 PM EST Monday 12/24 in observance of Christmas. We will resume regular business on Wednesday 12/26 at 8 AM EST. We apologize for any inconvenience.
Orders placed after 10 AM EST on December 24th will be processed on December 26th.
During this time, if you have an emergency, please contact us through our Facebook private messages and we will do our best to get to you within 48 hours. If this is a health emergency, please call 911.