SHIPPING & PROCESSING:

• All orders are processed the same day if placed before 2PM EST. Orders placed after 2PM are processed the following business day.
• Orders placed on a Saturday, Sunday or Holidays will be shipped on the next business day.
• Next-Day Shipping: Please allow for 1 business days from the date of shipment when ordering before 2pm EST.
• 2nd-Day Shipping: Please allow for 2 business days from the date of shipment when ordering before 2pm EST.
• 3-Day Shipping: Please allow for 3 business days from the date of shipment when ordering before 2pm EST.
• 2nd-Day or 3-Day Shipping is not guaranteed by UPS. Only next day service is guaranteed.
• After an order is placed, it cannot be cancelled or modified.
• Free Standard Shipping – All orders of $50 or more qualify for free shipping – valid on orders to be shipped within the contiguous United States only. These orders are shipped via FedEx or USPS. Delivery details are not available prior to shipment since shipping location, weather, and other unforeseen factors can affect time of delivery and can only be provided by the carrier.
• Once your order is successfully processed, you will receive a confirmation email with an invoice number. If it is not processed, you will receive an email with the status of your order.
• As soon as your order is shipped, you will receive a tracking number to follow your package from the carrier’s website.
• Contact the carrier for updates and questions regarding delivery or shipment.
• Should the customer fail to give the correct address to Spectra Baby USA, subsidiaries or delivery services, Spectra Baby USA shall be in no way liable or required to issue a resend or refund.
• Spectra Baby USA cannot be responsible for missing or stolen packages once they have been labeled “Delivered” by the carrier. Customers must contact their local parcel office for missing or stolen items.
• Any orders that have damage/missing items upon arrival must be photographed immediately as proof, including the receipt. No request of replacement or refund can be reviewed or approved without photo evidence. Once the photos are received, there will be a required review period to verify. A product may be required to be returned to us at customer expense to complete the review.
• Some orders may require a signature upon delivery. Once your order is processed, you’ll receive an email with tracking information detailing whether or not this option is required.

Alaska and Hawaii: Due to distance and shipping methods employed to get your package to you, please allow up to 6-15 business days. This is an average estimate from FedEx and can take less or more time, depending on the season, weather and shipping conditions. Always check your tracking.

Puerto Rico: Please allow up to 5-15 business days. This is an average estimate from USPS and can take less or more time, depending on the season, weather and shipping conditions.

APO/FPO Addresses: Although APO/FPO addresses are considered in the United States, shipping may be delayed due to the remote locations. 10-15 shipping days may apply for these addresses but are usually delivered faster!

Overseas Forwarding Addresses: We must assure customers that packages will be delivered. International Shipping Regulations do not allow us to protect the potential seizure of our products. Customs Agents have the authority to stop any medical device being shipped out of the United States and therefore we cannot allow products to be sent directly to overseas forwarding addresses. Customers can pursue overseas forwarding addresses at their own risk after receiving Spectra products at confirmed US addresses not classified as overseas forwarding services. We apologize for this inconvenience.

If you have any questions or issues with your package, please email us directly at retail@spectrababyusa.com.