Return Policy

All item(s) being returned to us must have been purchased directly from Spectra Baby USA.

Products purchased from other retail stores must be returned to the original place of purchase, per that retailer’s return policy. Please contact the store where the purchase was made to review their refund/return policy.

You will be refunded the cost of the item(s) purchased excluding the shipping charges. Refunds are provided in the original form of payment for the purchase price of the item including sales tax. Returns are subject to evaluation by Spectra Baby USA, and proof of purchase is required. 

Online purchases are not eligible for store credit or exchanges.

Please be advised that all products must have a Return Authorization Number (RAM) before being returned to us. Products returned without a RAM number may be lost or significantly delay the return process. Request your RMA number at ra@spectrababyusa.com.”

  • Items must be returned within 30 days of the date of purchase. Returns beyond this time limit and without RMA number will be refused and shipped back to the original order’s shipping address.
  • Refunds typically take 7-10 business days after we receive the returned product.

Customers are welcome to use a carrier of their choice. Once shipped, please share the corresponding tracking number with us at ra@spectrababyusa.com to help ensure a smooth return process.

Please send to:
Spectra Baby USA
Attn: Returns
3430 Davie Road Ste. 306
Davie, FL 33314

TO QUALIFY FOR A REFUND:

  • Breast pumps must be returned within 30 days of purchase. Due to the personal nature of these items, pumps must be returned unused and unopened, with the factory seal and packaging intact.
  • Accessories must be returned within 30 days of purchase.  Due to the personal nature of these items, accessories must be returned unused and unopened, with the factory seal and packaging intact.
  • Bundles and Promotional purchases are not eligible for partial refunds.  For a full refund, all items must be included in their original condition, unused and unopened, with the factory seal and packaging intact, within 30 days of purchase.

RECYCLING

You can send us the pump and power cord to be properly recycled. Your accessories can be recycled with your regular household items. Send to our address: Spectra Baby USA • Attn: Recycle Returns • 3430 Davie Road Ste. 306 • Davie, FL 33314