Return Policy

All item(s) being returned to us must have been purchased directly from Spectra Baby USA.

Products purchased from other retail store must be returned to the original place of purchase, per that retailer’s return policy. Please contact the store where the purchase was made to review their refund/return policy.

You will be refunded the cost of the item(s) purchased excluding the shipping charges. Refunds are provided in the original form of payment for the purchase price of the item including sales tax. Returns are subject to evaluation by Spectra Baby USA, and proof of purchase is required. 

Online purchases are not eligible for store credit or exchanges.

Items must be returned within 30 days of the date of purchase. Returns beyond this time limit will be refused and mailed back to the shipping address of the original order. Customer must send a prepaid label to ra@spectrababyusa.com. 

If you suspect a manufacturer defect or other warranty issues, please refer to Spectra’s Warranty Policy.

RECYCLING

You can send us the pump and power cord to be properly recycled. Your accessories can be recycled with your regular household items. Send to our address: Spectra Baby USA • Attn: Recycle Returns • 3430 Davie Road Ste. 306 • Davie, FL 33314

To qualify for a refund:

  • Breast pumps must be returned within 30 days of purchase. Due to the personal nature of these items, pumps must be returned unused and unopened, with the factory seal and packaging intact.
  • Accessories must be returned within 30 days of purchase.  Due to the personal nature of these items, accessories must be returned unused and unopened, with the factory seal and packaging intact.
  • Bundles and Promotional purchases are not eligible for partial refunds.  For a full refund, all items must be included in their original condition, unused and unopened, with the factory seal and packaging intact, within 30 days of purchase.

How to return an item:

  1. Fill out the Return Form
  2. Securely Pack your item(s) along with the completed Return Form and a copy of the invoice.
  3. Mail your package to:

Spectra Baby USA
Attn: Returns
3430 Davie Rd.
Ste. 306
Davie, FL 33314

WEBSITE RETURN FORM >

What Happens Next:

  • Your refund will be finalized once it is received, inspected, and processed by our returns department.
  • Your refund will be issued within 30 days of us receiving the return.
  • If you have any questions or need further assistance, please contact us at: ra@spectrababyusa.com.