All items being returned to us must have been purchased directly from Spectra Baby USA. You will be refunded the cost of the item(s) purchased excluding the shipping charges. Refunds are provided in the original form of payment for the purchase price of the item including sales tax. Returns are subject to evaluation by Spectra Baby USA, and proof of purchase is required. If you suspect a manufacturer defect or other warranty issues, please refer to Spectra’s warranty policy.