Shipping Policy

We know you need your pump and accessories ASAP. As a result, we will make every effort to process and ship your order timely.  Spectra Baby USA offers:

  • 2 Business Day Shipping for orders place by 10:00 AM (EST). These orders are processed the same day except on weekends and holidays.
  • If you’re a customer placing an order with a shipping address different from the billing address, it is required that you notify retail@spectrababyusa.com within 24 hours of the purchase date/time to avoid cancellation.
  • Free Standard Shipping – All orders of $30 or more qualify for free shipping — valid on orders to be shipped within the contiguous United States only. These orders are shipped via FedEx. Delivery details are not available prior to shipment since shipping location, weather, and other unforeseen factors can affect time of delivery and can only be provided by the carrier. Please allow 24 business hours for processing depending on the day and time you place your order.
  • Once your order is successfully processed, you will receive a confirmation email with an invoice number. If it is not processed, your email will list your order status.
  • As soon as your order is shipped, you will receive via an email with the tracking information and you can start tracking your package from the carrier website.
  • After you receive the email with the tracking information, contact the carrier for updates and questions regarding delivery or shipment.
  • Should the customer fail to give the correct address to Spectra Baby USA, subsidiaries or delivery services, Spectra Baby USA shall be in no way liable or required to issue a resend or refund.
  • Spectra Baby USA cannot be responsible for missing or stolen packages once they have been labeled “Delivered” by the carrier. Customers must contact their local parcel office for missing or stolen items.

Alaska and Hawaii: Due to distance and shipping methods employed to get your package to you, please allow up to 6-15 business days. This is an average estimate from FedEx and can take less or more time, depending on the season, weather and shipping conditions. Always check your tracking.

Puerto Rico: Please allow up to 5-15 business days. This is an average estimate from USPS and can take less or more time, depending on the season, weather and shipping conditions.

APO/FPO Addresses: Although APO/FPO addresses are considered in the United States, shipping may be delayed due to the remote locations. 4-15 shipping days may apply for these addresses, but are usually delivered faster!

If you have any questions or issues with your package, please email us directly at retail@spectrababyusa.com before contacting your bank or financial institution.

Shipping Holidays

Spectra will not be shipping or delivering on the following dates in 2018-2019. Please note shipping estimates will begin the following business day.

New Year’s Day: January 1
Easter: March 31-April 1
Memorial Day: May 28
Independence Day: July 4
Labor Day: September 1-3
Thanksgiving: November 22-23
Christmas: December 22-25
New Year’s Eve: December 30-31

© 2019 | Spectra Baby USA