Customer Care Representative

If you’re a Customer Care Rockstar and are passionate about serving, an advocate for breastfeeding, results driven and interested in working for a world class global brand, then the Spectra Baby USA Customer Care position is an ideal fit for you. As a Customer Care professional, you serve as the face and voice of the Spectra Baby USA brand. You will have the opportunity to make a meaningful difference in the lives of our moms by displaying a passion to serve at the center of every customer contact. You will be responsible for tailoring solutions to customer issues while reinforcing the benefits of being a Spectra Baby USA customer. Lactation professionals are encouraged to apply.

Founded in 2011, we are an importer and distributor of products designed and proven to meet the needs of nursing mothers and their babies. Privately held and located in Southeast Florida, the company and its products have earned a strong following of passionate moms and medical professionals. Available through e-commerce providers, big box retailers, medical equipment distributors and lactation centers, the company ranks among the top three product providers in the USA and continues to grow both organically and with an ongoing stream of innovative new products. At Spectra Baby USA, we’re a team of passionate, dedicated individuals, with values that include “Every Order, Every Time” and “Every Customer, Every Day”. We work hard to fulfill our promises to mom’s and their extended families, and constantly invest our efforts into making ourselves and our product offerings better

FULL-TIME OPTIONS:

• Monday thru Friday 12PM-8PM with Rotating weekends

WHAT WE OFFER:

• Excellent Salary
• Comprehensive benefit plan including PTO and paid holidays

IDEAL CANDIDATE:

• Prior experience providing customer support in a call center environment
• Capable of solving practical problems and deal with a variety questions about products using key problem solving and clarification techniques
• NetSuite or Oracle experience preferred

ROLE REQUIREMENTS:

• High School Diploma or GED
• Minimum of 1 year experience in Customer Service environment with measured metrics
• Proven experience being able to perform computer skills and strong at multitasking

CLICK HERE TO APPLY >

AAP/EEO STATEMENT:
Our Company is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally-recognized basis including, but not limited to race; color religion genetic information, national origin, sex, pregnancy, childbirth or related medical conditions; age, disability, citizenship status, uniform service member status; National Guard membership or any other protected class under federal, state or local law.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.