Careers

THANK YOU FOR YOUR INTEREST IN BECOMING A SPECTRA BABY USA TEAM MEMBER!

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THANK YOU FOR YOUR INTEREST IN BECOMING A SPECTRA BABY USA TEAM MEMBER!

Step 1 – Check below for any available positions.

Step 2 – Fill out the application form and then submit.

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Warehouse Associate | Full-Time 9-5PM

PAY: $15-$16 per hour

SUMMARY: Transacts in NetSuite to process full and partial sales orders for ground and LTL shipments. Prepares, labels, and passes QC checks before releasing to the carrier. This hourly position is eligible for overtime and has no supervisory responsibilities.

REPORTS TO: Warehouse Manager

DUTIES AND RESPONSIBILITIES
On a daily basis, safely executes the following tasks in strict accordance with all applicable policies, procedures, and standards.

Shipping / moving full pallets.
Some restacking, and reconfiguration as needed.
Create and label boxes or pallets with BOL / Order info, and accurately ship products within ERP system (Pacejet) in a timely manner.
Schedule freight pickup, and follow up, as necessary.
Shrink wrap for shipment.
Physically and systemically performing full pallet moves with associated serial numbers.
Configuring pallets, if necessary, by scanning serial numbers into pallets.
Stage pallets for pickup, and assist in loading them onto trucks using powered pallet jacks or fork trucks if qualified.

Assures that all quality consideration is met, including, but not limited to:

Accurate picking and selection of products as ordered.
Conversion, if necessary, of item quantities into case quantities.
Safe, proper, and secure pallet stacking and wrapping in preparation for commercial shipments.
Proper labeling at package, pallet, and customer-specific levels.
Tracking of serial and item information as required.
Performs all work safely, and avoids injury through awareness, and by following established procedures where applicable.

QUALIFICATIONS

High School diploma or equivalent combination of education and work experience.
Warehouse experience is strongly preferred. Production, assembly, or similar experience required.
Experience in an ISO certified, or regulated environment is strongly preferred.
Proficient with Microsoft Office tools, ERP system exposure required. NetSuite experience is a plus.
Able to receive and respond to English language work instructions, both written and verbal.

COMPETENCIES

Quality – Follows procedures without error, and reliably processes orders and paperwork with all required information.
Productivity – Works efficiently and keeps up with daily work demands, completes assignments in the time allowed.
Attendance – Arrives at work at the scheduled time, and works full shift. Notifies Supervisor of absences in advance.
Reliability / Communication – Finishes assigned tasks without constant oversight. Communicates effectively and consistently, and needs minimal reminders, or follow-up.
Teamwork–Balances team and individual responsibilities.
Accuracy —Collects data, effectively identifies, and resolves problems; Uses reason even when dealing with emotional topics or persons.
Initiative–Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

Frequently required to walk.
Occasionally required to sit.
Frequently required to utilize hand and finger dexterity.
Occasionally required to climb, balance, bend, stoop, kneel, or crawl.
Continually required to talk or hear.
Frequently utilize visual acuity to operate equipment, read technical information, and/or use a keyboard.
Frequently required to lift/push/carry items up to 25 pounds.

JOB-SBU-0012- Rev_02

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Customer Care Representative

We’re Hiring! Spectra Baby USA is Hosting an Exclusive Virtual Job Fair!

Ready to join a passionate team that’s all about empowering families and supporting parents? Spectra Baby USA is inviting select candidates to our Exclusive Virtual Job Fair and you might be one of them!

At Spectra Baby USA, we’re committed to delivering exceptional service, “Every Order, Every Time, for Every Customer, Every Day” We take pride in supporting lactating moms and their families with care, innovation, and heart.

If you’re a customer care rockstar who thrives on connection, problem-solving, and making a real impact, this role is for you! As a key part of our growing Customer Care team, you’ll be the friendly voice and helpful hand behind the Spectra experience, offering thoughtful support and personalized solutions.

Ideal Candidate – Customer Care Representative (Spectra Baby USA)

The ideal candidate is someone who leads with empathy, listens with heart, and communicates with care. At Spectra Baby USA, we support new and expecting moms on one of the most important journeys of their lives and we’re looking for someone who understands just how meaningful that is.

You’re a natural nurturer who thrives on providing thoughtful, compassionate support. You understand that every question or concern from a mom is deeply personal, and you approach each interaction with patience, kindness, and the intention to make her day just a little bit easier.

You’re an excellent communicator both warm and clear and you know how to turn product expertise into emotional reassurance. Whether you’re offering guidance on how to use a breast pump, troubleshooting our product, processing warranty claims, tracking down an order, or just being a calming voice on the other end of the line, you’re there to make sure every mom feels seen, heard, and valued.

Experience & Skills We’re Looking For:

Highschool diploma or GED
1–3 years of customer service experience, preferably in consumer goods, health & wellness, or maternity focused industries.
Strong written and verbal communication skills with a natural ability to convey empathy and warmth.
Comfortable using customer care tools and platforms (Microsoft Office, Shopify, NetSuite, or similar).
Familiarity with the unique needs of new moms or a strong desire to support maternal wellness.
Problem-solving mindset with attention to detail and a proactive approach.
Lactation Counselor candidates are a plus!

FULL-TIME OPTIONS:

This is a hybrid position that requires occasional office work including but not limited to work events and meetings.
Monday through Friday any shifts between 9:00AM TO 8:00PM (depending on business needs) with Rotating weekends.

WHAT WE OFFER:

Competitive compensation based on experience
Comprehensive benefits including medical and dental insurance, 401K, Paid Time Off (PTO) and company paid holidays.

If you’re excited to make a difference for moms and families, we’d love to hear from you.

Click Here to apply today and join our passionate team at Spectra Baby USA

Only selected candidates will be contacted. No agency inquiries, please.

AAP/EEO STATEMENT:
Our Company is committed to providing equal employment opportunities. We will not discriminate against employees or applicants for employment on any legally recognized basis including, but not limited to race, color, religion, genetic information, national origin, sex, pregnancy, childbirth or related medical conditions; age, disability, citizenship status, uniform service member status; National Guard membership or any other protected class under federal, state or local law.