The Spectra Promise: We are committed to helping moms through their breastfeeding and pumping journeys.

If you haven’t heard the unfortunate news, according to Fortune Magazine, Naya Health has been unresponsive for the better part of 2018 leaving thousands of moms empty-handed after their breast pump purchase.  The publication states Naya Health “has stopped offering the product for sale on its website, no longer updates its social media accounts, and has shut down its customer-support site.”  We are extremely troubled that so many moms haven’t received their much-needed pumps.  If you have been affected by Naya Health’s closure, please let us assist you.

If you haven’t received your pump or received a defective pump from Naya Health, please fill out this form and our customer service team will be in touch with you to provide you with a free hand pump, while supplies last, or a coupon code for 50% off one our S2 Plus and S9 Plus Electric Breast Pump models.

If you are already part of the Spectra family and you are having trouble with your Spectra products, please contact customer support at (954)446-6622 or customerservice@spectrababyusa.com.

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Shipping Information

All Pumps (used or unused) must be shipped back to us within the 4-day return guaranty—starting from the day it was delivered to a customer. All accessories (used or unused) that came with the pump must be included with it (when returned) otherwise their value will be deducted from the amount being refunded. All items/accessories to be returned within the 4-day return guaranty must be unused and unopened due to the personal nature of these items. They are non-returnable if the hygienic seal has been broken. Contact us to arrange the return.

e.g. ALL 1-2 deliveries will require a signature for release. 

*1-2 days Priority Mail Express (Note: Some restrictions may apply for more information please visit www.usps.com/www.ups.com)

*Please allows us at least 24 business hours to process your order.
e.g 2-3bussines days or Standard shipping are NOT guaranteed on expected days by USPS. (For more information please visit www.usps.com/www.ups.com)

Expedited shipping is not available for shipments to Hawaii, Alaska, U.S. Territories, PO Boxes, or Military APO/FPO addresses. Please allow additional time for orders shipped to these addresses.

e.g. Signature is required upon delivery for all orders above $100.00

*A refund will be processed deducting shipping charge. For any attempt to delivery, return to sender or refuse packed. 

We do NOT accept international credit cards or gift card. Please do NOT enter international credit cards or gift card because your account will be charged but you will not receive the product.  Spectra Baby USA does NOT sell, ship or warranty pumps in or out of Canada.  Not authorized for sale in Canada.


*The Postal Service does not provide a money-back guarantee if items sent via Priority Mail fail to arrive by the scheduled delivery date.

*Note: Deliveries may take longer–up to 40 days for APO, FPO, or DPO addresses.