Returns/refunds can only be done if purchased from us at spectrababyusa.com within 15 days of receiving the item with proof of purchase and unopened.
Items must be in the original undamaged manufacturer’s packaging with all packaging materials, including instruction booklets, packing inserts, plastic bags, and the warranty cards. The manufacturer’s labeled packaging must be enclosed within a new shipping carton.
Once we receive your return in the proper condition, we will then provide store credit or refund to your payment account usually within 2-4 weeks. Returns can not be accepted without a return form. Shipping, handling fees, discounted products, and special order items if applicable, are not refundable.
Any remanufactured or refurbished sales are not covered by the manufacturers warranty and must be handled with the seller. We also can only warranty authorized sellers and refunds are only from spectrababyusa.com. We cannot accept any returns for any issues with remanufactured or refurbished units.