Returning Online Purchases

Products at Spectra Baby USA are new in the box and are fully guaranteed by the manufacturer. Your full manufacturer warranty is included with each product. Warranties from the manufacturer usually cover our pumps for repair or replacement for 1 to 2 years and our parts and accessories are covered for 90 days.

Spectra Baby USA offers a no-hassle return policy to maintain your satisfaction with every purchase.

  • Replacements: If the pump falls under the warranty timeframe and guidelines and you are the original owner please see the Warranty page for more information on what to submit and how the process works.
  • Returns: Returning an item unopened is not a problem. There is no restocking fee for unopened packages returned to Spectra Baby USA for store credit or exchange for another product of equal or greater value within 4 days of shipment. If you prefer a refund to your payment account it will take 2 weeks to process minus shipping costs. “Return” constitutes receipt of the product by our warehouse. If a return is received back after the 4 day window we will not be able to honor the return.

Our warranty time frame policy is as follows. Our S2/S1/Dew350 all have a 2-year warranty from date of purchase of original owner only with proof of purchase/insurance verification. Our S9 has a 1-year warranty. Our parts have a 90-day policy from the date of purchase. This is based on the date of First User’s purchase of this product.


Returns/refunds can only be done if purchased from us at within 15 days of receiving the item with proof of purchase and unopened.

Items must be in the original undamaged manufacturer’s packaging with all packaging materials, including instruction booklets, packing inserts, plastic bags, and the warranty cards. The manufacturer’s labeled packaging must be enclosed within a new shipping carton.

Once we receive your return in the proper condition, we will then provide store credit or refund to your payment account usually within 2-4 weeks. Returns can not be accepted without a return form. Shipping, handling fees, discounted products, and special order items if applicable, are not refundable.

Any remanufactured or refurbished sales are not covered by the manufacturers warranty and must be handled with the seller. We also can only warranty authorized sellers and refunds are only from We cannot accept any returns for any issues with remanufactured or refurbished units.

© Copyright 2018 - Spectra Baby USA

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Shipping Information

All Pumps (used or unused) must be shipped back to us within the 4-day return guaranty—starting from the day it was delivered to a customer. All accessories (used or unused) that came with the pump must be included with it (when returned) otherwise their value will be deducted from the amount being refunded. All items/accessories to be returned within the 4-day return guaranty must be unused and unopened due to the personal nature of these items. They are non-returnable if the hygienic seal has been broken. Contact us to arrange the return.

e.g. ALL 1-2 deliveries will require a signature for release. 

*1-2 days Priority Mail Express (Note: Some restrictions may apply for more information please visit

*Please allows us at least 24 business hours to process your order.
e.g 2-3bussines days or Standard shipping are NOT guaranteed on expected days by USPS. (For more information please visit

Expedited shipping is not available for shipments to Hawaii, Alaska, U.S. Territories, PO Boxes, or Military APO/FPO addresses. Please allow additional time for orders shipped to these addresses.

e.g. Signature is required upon delivery for all orders above $100.00

*A refund will be processed deducting shipping charge. For any attempt to delivery, return to sender or refuse packed. 

We do NOT accept international credit cards or gift card. Please do NOT enter international credit cards or gift card because your account will be charged but you will not receive the product.  Spectra Baby USA does NOT sell, ship or warranty pumps in or out of Canada.  Not authorized for sale in Canada.

*The Postal Service does not provide a money-back guarantee if items sent via Priority Mail fail to arrive by the scheduled delivery date.

*Note: Deliveries may take longer–up to 40 days for APO, FPO, or DPO addresses.