Returning Online Purchases

All items being returned to us must have been purchased directly from Spectra Baby USA. You will be refunded the cost of the item(s) purchased excluding the shipping charges. Refunds are provided in the original form of payment for the purchase price of the item including sales tax. Returns are subject to evaluation by Spectra Baby USA, and proof of purchase is requiredIf you suspect a manufacturer defect or other warranty issues, please refer to Spectra’s warranty policy.

To qualify for a refund:

    • Pumps must be shipped back to us within 30 days of purchase, in their original condition, and must include all original components. If there are missing components, their value will be deducted from the refund. Due to the personal nature of these items, returned items must be unused and unopened.
    • Accessories must be shipped back to us within 30 days of purchase in their original condition. Due to the personal nature of these items, returned items must be unused and unopened.

     *If your items have been used or opened, they are non-returnable.*

How to return an item:

  1. Fill out the Return form
  2. Securely pack your items along with the Return form AND a copy of the invoice sent to you
  3. Mail your package to:

                   Attn: Returns

                  Mother’s Milk Inc/Spectra Baby USA

                  2180 SW 71st Terrace

                   Davie, FL 33317


Your refund will be finalized once it is received, inspected, and processed by our returns department.

Your refund will be issued within 30 days of us receiving the return.

If you have any questions or need further assistance, please contact us at:


© Copyright 2018 - Spectra Baby USA

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Shipping Information

All Pumps (used or unused) must be shipped back to us within the 4-day return guaranty—starting from the day it was delivered to a customer. All accessories (used or unused) that came with the pump must be included with it (when returned) otherwise their value will be deducted from the amount being refunded. All items/accessories to be returned within the 4-day return guaranty must be unused and unopened due to the personal nature of these items. They are non-returnable if the hygienic seal has been broken. Contact us to arrange the return.

e.g. ALL 1-2 deliveries will require a signature for release. 

*1-2 days Priority Mail Express (Note: Some restrictions may apply for more information please visit

*Please allows us at least 24 business hours to process your order.
e.g 2-3bussines days or Standard shipping are NOT guaranteed on expected days by USPS. (For more information please visit

Expedited shipping is not available for shipments to Hawaii, Alaska, U.S. Territories, PO Boxes, or Military APO/FPO addresses. Please allow additional time for orders shipped to these addresses.

e.g. Signature is required upon delivery for all orders above $100.00

*A refund will be processed deducting shipping charge. For any attempt to delivery, return to sender or refuse packed. 

We do NOT accept international credit cards or gift card. Please do NOT enter international credit cards or gift card because your account will be charged but you will not receive the product.  Spectra Baby USA does NOT sell, ship or warranty pumps in or out of Canada.  Not authorized for sale in Canada.

*The Postal Service does not provide a money-back guarantee if items sent via Priority Mail fail to arrive by the scheduled delivery date.

*Note: Deliveries may take longer–up to 40 days for APO, FPO, or DPO addresses.