Products at Spectra Baby USA are new in the box and are fully guaranteed by the manufacturer. Your full manufacturer warranty is included with each product. Warranties from the manufacturer usually cover our pumps for repair or replacement for 1 to 2 years and our parts and accessories are covered for 90 days.
Spectra Baby USA offers a no hassle return policy to maintain your satisfaction with every purchase.
Upgrades: We can upgrade the pump within 1-2 years of the purchase depending on the pump for an additional fee. Please email us firstname.lastname@example.org for upgrade fees.
Replacements: If the pump falls under the warranty time frame and guidelines and you are the original owner please see the link under the customer service tab warranty for more information on what to submit and how the process works.
Exchanges: Defective parts or accessories will be exchanged at no cost to the customer once returned to our warehouse within 90 days of shipment. After 90 days, customer must purchase replacement parts or accessories on our website. Defective products can be replaced with other items of equal or greater value with no additional fees.
Returns: Returning an item unopened is not a problem. There is no restocking fee for unopened packages returned to Spectra Baby USA for store credit or exchange for another product of equal or greater value within 14 days of shipment. If you prefer a refund to your payment account it will takes 2 weeks to process minus shipping costs. “Return” constitutes receipt of the product by our warehouse. If a return is received back after the 14 day window we will not be able to honor the return.
Our warranty time frame policy is as follows. Our S2/S1/Dew350 all have a 2-year warranty from date of purchase of original owner only with proof of purchase/insurance verification. Our S9/M1/S3 all have a 1-year warranty. Our parts have a 90-day policy from the date of purchased. This is based on the date of First User’s purchase of this product. Returns/Refunds/Exchanges Returns/Refund/Exchanges can only be done if purchased from us at spectrababyusa.comwithin 14 days of receiving the item with proof of purchase and unopened.
Please email us at email@example.com to receive return instructions. Include your order ID number, item(s) you would like to return and reason for return. Once the return is approved we will email you the Return form and address for returning your item(s). “Return” constitutes receipt of the product by our warehouse.
Items must be in the original, undamaged manufacturer's packaging with all packaging materials, including instruction booklets, packing inserts, plastic bags, and the warranty cards. The manufacturer's labeled packaging must be enclosed within a new shipping carton.
Once we receive your return in the proper condition, we will then provide store credit or refund to your payment account usually within 2-4 weeks. Returns can not be accepted with out an return form. Shipping, handling fees, discontinued products and special order items if applicable, are not refundable.
Any remanufactured or refurbished sales are not covered by the manufacturers warranty and must be handled with the seller. We also can only warranty authorized sellers and refunds are only from spectrababyusa.com We can not accept any returns for any issues with remanufactured or refurbished units.